We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product.
- A return request must occur within 14 days of purchase, or delivery if we shipped the product directly to you.
- Product returns require a proof of purchase or original receipt.
- If you are shipping the product back to us, it must be received within 45 days from the date your product was delivered. For specific labeling instructions call (641) 529-2595 or email support@techbeammedia.com. Freight expense is not refundable.
- Products must be in an unused and saleable condition.
- Refunds for purchases made by credit card will be credited back to the card used to make the purchase.
- Cash refunds for purchases over $20 may be in the form of a check mailed to customer’s home address.
- Refunds for purchases made by check require a ten (10) day waiting period from date of purchase.
Please note: This policy covers all non-defective return requests made on purchases from Tech Beam Media. Defective products are covered under a separate Warranty Policy.